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  • General

    General

    Frequently asked questions and announcements

  • Policies and procedures

    Policies and procedures

    Policies and procedures from complaints to financial support

Important documents

  • Complaints procedure for Lloyd’s policies

    Insurance Services Holdings Pty Ltd "ISH" (ABN 36 612 629 295 | AFSL No. 491165) has detailed complaint handling and ...

  • Complaints and Dispute Resolution Procedure for Non-Lloyd’s Policies

    Insurance Services Holdings Pty Ltd "ISH" (ABN 36 612 629 295 | AFSL No. 491165) has detailed complaint handling and ...

  • Family and Domestic Violence Policy

    This policy is applicable to all Insurance Services Holdings Pty Ltd (‘ISH’) customers affected by Family / Domestic ...

  • Translation and Interpreting Services

    The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immi...

  • Financial Hardship

    Financial hardship means situations where you may have difficulty in meeting your financial obligations. Insurance Se...

  • Supporting Customers Experiencing Vulnerability Policy

    In June 2020, Insurance Services Holdings (ISH) created a policy to support customers experiencing Family / Domestic ...